Kenmore Elite products are backed by a 5 Year Limited Warranty

What's covered? 

For five years from the date of sale, Kenmore Elite products are warranted against defects in material or workmanship.

With proof of sale, a defective product will be repaired or replaced free of charge.

This warranty covers the manufacturer’s defects including electrical and mechanical defects provided the appliance is correctly assembled, operated, and maintained according to the supplied instructions. It does not cover damage caused by accident, misuse, or abuse including overheating, unauthorized repairs or alterations, or use with a voltage converter or aftermarket accessories, and it does not apply to scratches, stains, discoloration, or other surface damage that does not impair the product function. This warranty is void if the appliance is ever used for purposes other than private household use. 

Kenmore products are backed by a 2-year limited warranty

What's covered? 

For two years from the date of sale, Kenmore products are warranted against defects in material or workmanship.

With proof of sale, a defective product will be repaired or replaced free of charge.
The Kenmore brand is used under license.

This warranty covers the manufacturer’s defects including electrical and mechanical defects provided the appliance is correctly assembled, operated, and maintained according to the supplied instructions. It does not cover damage caused by accident, misuse, or abuse including overheating, unauthorized repairs or alterations, or use with a voltage converter or aftermarket accessories, and it does not apply to scratches, stains, discoloration, or other surface damage that does not impair the product function. This warranty is void if the appliance is ever used for purposes other than private household use.

Who do I contact for service?

All claims for warranty service for Kenmore kitchen appliances, freezers, and wine cellars must be directed to Koolatron Customer Assistance. 

North America: Call 1-800-265-8456 or email service@koolatron.com

United Kingdom: Email service.uk@koolatron.com

Australia: Email service.au@koolatron.com